Privacy Policy

Last updated: 10 October 2025

1. Data Controller

Hotel Garni Rauch
Dorfstraße Nr. 87
A-6580 St. Anton am Arlberg
Austria

Phone: +43 (0) 5446 28 17
Email: hotel@hotel-garni-rauch.at

Hotel Garni Rauch (hereinafter “the Hotel”, “we”, “our”, or “us”) is responsible for processing the personal data of users who access and use this website or who make reservations, inquiries, or other interactions with us.

2. Personal Data We Collect

We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes described in this Privacy Policy. Depending on your interaction with us, we may process the following categories of data:

Identification data (name, surname, nationality, date of birth)

Contact details (email address, phone number, address)

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Payment and billing information
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Reservation and stay details (dates, room type, preferences)

Dietary preferences or allergies, if provided voluntarily

Data derived from your use of our website (IP address, browser type, device information)

Communication content (inquiries, feedback, or messages sent via our website or email)

The user guarantees the authenticity and accuracy of the personal data provided and is solely responsible for any false or inaccurate statements.

Our website may contain links to external sites. We are not responsible for the content or data protection practices of such third-party websites.

We reserve the right to amend this Privacy Policy at any time, especially in response to legal or regulatory changes. Continued use of the website after such modifications implies acceptance of the updated policy.

3. Purposes of Data Processing

Your personal data may be processed for the following purposes:

Reservation Management
To process and manage bookings, communicate with guests, issue invoices, and manage payments.

Guest Support and Communication
To respond to inquiries, handle requests, and provide relevant information before, during, or after a stay.

Legal and Administrative Obligations
To comply with obligations under Austrian hospitality and registration laws (e.g., guest registration for local authorities).

Special Requests
To manage dietary preferences, allergies, or special requirements communicated at the time of booking.

Marketing Communications
To send updates, promotions, or offers (only when prior consent has been given).

Security and Fraud Prevention
To ensure the safety of our premises and website, and to detect, prevent, or investigate fraud or abuse.

4. Legal Basis for Processing

The legal basis for processing your personal data depends on the purpose:

Contractual necessity: To manage bookings, payments, and stay-related communication.

Legal obligation: To comply with registration and tax regulations applicable to Austrian hospitality businesses.

Consent: For processing special categories of data (e.g., dietary preferences) and for sending marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Legitimate interest: To maintain the safety of our website and facilities and to handle inquiries voluntarily sent by users.

5. Recipients of Personal Data

We only share personal data with third parties when necessary for the purposes stated above or to comply with legal obligations. Potential recipients include:

Public authorities (e.g., tax offices, registration authorities)

External service providers (IT support, website hosting, reservation systems, payment processors)

Email and newsletter platforms (if consented to receive marketing communications)

Some service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as the EU-U.S. Data Privacy Framework or standard contractual clauses approved by the European Commission.

6. Data Retention Period

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Specifically:

Reservation and billing data: Retained for the duration of the stay and for the legally required accounting retention period.

Marketing data: Retained until consent is withdrawn.

Guest registration data: Retained as required by Austrian registration laws.

Security data (e.g., logs): Retained for the period necessary to ensure the security of systems and services.

Once retention periods expire, data will be securely deleted or anonymised.

7. User Rights

As a data subject, you have the following rights under the General Data Protection Regulation (GDPR) and Austrian law:

Right of access: Obtain confirmation as to whether your data is being processed and access to that data.

Right to rectification: Correct inaccurate or incomplete personal data.

Right to erasure: Request deletion of your personal data when it is no longer necessary or consent is withdrawn.

Right to restriction: Limit the processing of your data in certain circumstances.

Right to object: Object to processing based on legitimate interests or direct marketing.

Right to data portability: Receive your personal data in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact:
Email: hotel@hotel-garni-rauch.at
or send a written request to:
Hotel Garni Rauch, Dorfstraße Nr. 87, A-6580 St. Anton am Arlberg, Austria.

If you believe that your data has been processed unlawfully, you also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde):
www.dsb.gv.at

8. Security of Personal Data

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, please note that no internet-based system can be completely secure, and you share your information at your own risk.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The date of the last update will always be indicated at the top of the document.

We encourage users to review this page periodically to stay informed about how we protect personal data.

Hotel Garni Rauch
Dorfstraße Nr. 87, A-6580 St. Anton am Arlberg, Austria
Email: hotel@hotel-garni-rauch.at
Phone: +43 (0) 5446 28 17